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The 'Company' means Ellwoods of Dumfries. The 'Purchaser' means the person whose order is accepted by the Company. The 'Recipient' means the person who receives goods provided by the Company and purchased through the 'Purchaser'.

When an order is placed the 'Purchaser' is deemed to have agreed to and is bound by the terms and conditions herein described by the 'Company'.

A contract of sale is deemed to exist as soon as the 'Company' despatches an e-mail to the 'Purchaser' confirming that the 'Company' has received the 'Purchaser's' order, regardless of whether the 'Purchaser' receives the confirmation e-mail or not.

General Conditions
Whilst we endeavour to ensure that all details (including prices) are correct we cannot be held responsible for their accuracy. Please ensure that you have checked all product details as information and pricing is subject to change. The information contained on this site is provided as a guide only. Every effort is made to ensure the information is correct and up-to-date. Ellwoods of Dumfries accept no responsibility or liability in respect of any omission or error in the information.

We reserve the right to cancel your order at any time and for any reason.

Pricing & Availability
All prices are in British Pound Sterling.

Goods advertised on this site are subject to change without notice due to the fluctuations in market prices which are beyond our control.

We endeavour to keep all items in stock at all times and in sufficient quantities to satisfy customer demand, however there may be occasions where an item is temporarily out of stock. We will contact you immediately should this happen and offer you the choice of cancelling the item or placing the item on a back order.

Returns Policy
Occasionally we realise that you may want to return an item to us, which is why under our no quibbles guarantee, if you are unhappy with your purchase you can return it to us in it's original condition within 7 days from the date you received the item.

Goods may be returned for a full refund of the purchase price within 7 days of delivery to you. This may only be done by first contacting us, by telephone or e-mail, requesting a returns authorisation reference. Goods will not be accepted for return without a returns authorisation reference.

If you change your mind and wish to cancel your order, goods may be returned within the 7 days cooling off period. You may be required to cover the cost of return post.

Ensure that you retain proof of postage for items being returned.

Please note that all returns are subject to our Terms and Conditions, but these do not affect your statutory rights.

If you are returning an item because of an error on our part we are happy to refund all delivery charges incurred. Goods must be returned to us in saleable condition within 7 days. We guarantee to replace goods that have arrived damaged.

Please check your order carefully upon receipt and report any damages within a 3 day period.

If you have a complaint about our products or services, please contact us. We will listen to your comments sympathetically and endeavour to resolve the issue in a satisfactory manner. We want you to tell us the problem so that we can put it right and improve our service to you. Your statutory rights are not affected in any way

Whatever the problem please contact Alison Tweedie enquiries@ellwoodsofdumfries.co.uk giving as full an account or your complaint as possible. Alison will endeavour to respond to your complaint in the shortest possible time.

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